Computer Supported Collaborative Work

As part of this week's discussion, we've been asked to add to a list of "quotable quotes" related to Distributed Cognition. I happened across this gem while exploring the notion of distributed cognition as it relates to computer supported collaborative work (CSCW).

Errors will occur in any system of human behavior; the advantage of designing for errors is that the cooperative system can turn occasion of errors into opportunities. Thus when designing for CSCW, it's also important to "design for errors".

Distributed Cognition as Framework for Cooperative Work by
Françoise Decortis, Samuel Noirfalise, Berthe Saudelli
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